In a troubled global economy, many companies look towards downsizing and other cost-saving measures – but should they rather be looking at outsourcing solutions instead? Investing in new staff and technology may seem like an unusual path to take when…
As the global economy continues to evolve to take on economic challenges, so the outsourcing business model is driven to change. Human Resources outsourcing, along with other outsourcing solutions, are adapting in order to meet changing needs in innovative ways.…
Business process management consulting and the resulting staff outsourcing solutions are about giving companies the tools and insight they need to move forward in a sustainable way in order to achieve their business goals along with growth and success. Here…
At Effectiveness Company, we’re always looking for new ways to grow our outsourcing/insourcing solutions company, build on our successes and keep moving forward, so today we are excited to announce that we have moved to bigger, better offices! Our new…
With a significant rise in mobile devices, BYOD (or Bring Your Own Device) has become a top trend, affecting all aspects of business process management. According to Gartner, 70 percent of mobile professionals will conduct their work on personal devices…
Competition between SMEs has always been fierce, but today’s market is even more competitive. Business process re-engineering and human resources outsourcing solutions that have been proven to deliver significant quality results is often the difference between an organisation gaining a…
Business process management is a holistic management approach that encompasses a company as a whole – streamlining company functions and introducing staff outsourcing solutions in order to increase efficiency and optimise results. A significant part of this approach is reliant…
The modern consumer market demands an exceptional level of customer service from organisations that has driven innovations in streamlining a wide range of business processes. Industries including telecommunications, retail, financial services and FCMG are benefitting from these innovations as well…
Your call centre staff members are integral to your Customer Relationship Management (CRM), as they are often the front of line when it comes to managing customer queries as well as administering to vendors, partners and even stakeholders. In-call training…
Customer service is vital to any business that wants to achieve sustained, profitable growth – whether they are in the industry of financial services, retail, telecommunications, pharmaceuticals or even the public sector. What is unusual about customer service is that…