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An in-depth look at how outsourcing helps performance improvement and SMME growth in South Africa

Posted by on Mar 31, 2014 in Outsourcing | 0 comments

SMMEs face many challenges in the South African market that restrict performance improvement. Initiatives from a leading outsourcing company, however, provide significant relief for this vital industry, allowing them to move from strength to strength. Here’s what Effectiveness Company is doing to assist SMMEs with performance improvement: HR administration: Human resources tasks are an essential aspect of your business but they take up a lot of time and focus in order to complete them properly. HR outsourcing lifts this burden off owners and their staff, allowing them to focus on growing and developing the business itself. Having HR tasks competed by specialists also ensures that all your processes are compliant with relevant laws – giving you additional peace of mind. Recruitment: A time-consuming task at the best of times, recruitment means pulling your resources away from urgent tasks and applying them to expensive advertising, interview processes and training. Outsourced recruiting is faster, cheaper and gets you the best candidates from the largest recruitment pools without placing a burden on you and your staff. Payroll administration: This monthly task can quickly become a nightmare for SMMEs. Taking on your own payroll means that SMMEs are diverting vital resources into a routine administrative task rather than into core business functions, while outsourced solutions free you of this burden, are more affordable than hiring staff to handle this function and are quality and compliance guaranteed. Industrial relations: SMMEs face a lot of red tape with regards to labour management that can place their business under severe strain. Ensure that everything is above board, compliant with laws and within the best interests of your company without placing strain on your resources through this outsourcing solution. Performance management: Our outsourcing solutions include a range of tools that can be completely customised to your industry and goals, assisting you in reaching your business potential in every facet of your company. For more information on how Effectiveness Company is assisting performance improvement for SMMEs, please contact us today and ask about our affordable outsourcing...

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How CRM and field services outsourcing can improve customer loyalty

Posted by on Dec 23, 2013 in Outsourcing, Training and Development | 0 comments

For any business in any sector, customer loyalty plays a vital role. The primary influencer for creating this loyalty is service – and CRM and field services outsourcing provides a comprehensive solution that covers all your bases. These services provide a uniform, streamlined approach the day-to-day tasks of your company that deal with customer interaction, delivering exceptional services that are optimised to accurately represent and build your brand in a positive manner with each and every consumer. In addition, these services play an active role in consumer and market research. By providing marketing departments with up-to-date consumer information at every level of their interaction, your company is able to create more targeted campaigns and increase revenue while establishing more productive relationships with its customer base – further driving loyalty. Outsourced CRM and field services also increase the efficiency levels of your organisation by employing market-leading technology and expertise to drive productivity, decrease downtime and resolve issues faster and more effectively. However, all of this is guaranteed only when you partner with a leading business transformation outsourcing company that not only understands what your business wants to achieve but shares the risks of implementing new strategies. Your partner should be able to provide a wide range of services, including front-line services, in-call training, market research, brand activation, data collection and more to ensure that your business gets a leading, end-to-end solution that they can rely on to deliver forecast results. Effectiveness Company, a leader in the outsourcing/insourcing industry is experienced in delivering targeted strategies and high quality results for companies seeking to improve customer loyalty. Contact us today to discuss our customised CRM and field services outsourcing...

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How outsourcing can drive business transformation and improve implementation

Posted by on Oct 21, 2013 in Outsourcing | 0 comments

At Effectiveness Company, we took the concept of outsourcing and challenged our people to take it to the next level – the result was a unique brand of business transformation outsourcing. What is business transformation outsourcing? Unlike traditional outsourcing where you simply hand over inefficient services to an external company in order to have them professionally attended to, business transformation outsourcing is a true partnership. The outsourcing company effectively enters into a long-term relationship with the client where they continually analyse and modify business processes as the client company grows and changes. Why choose this unusual outsourcing solution? Clients are increasingly turning to this outsourcing solution for several reasons, including: Re-engineer for success. This form of outsourcing is active rather than passive. Consultants will work with you to structure growth and development goals as well as to analyse current business operations and departments. By analysing your company’s strengths and weaknesses and re-engineering your operational structure, they actively optimise your business and discover opportunities to assist you in reaching the operational level you need to succeed in your industry. Shared risks as well as gains. In this solution, the client and the outsourcing partner are connected on the highest levels through shared risk and gains. This way, the outsourcing company will always seek new and better ways to increase returns, lower risks and grow the client business. Create competitive differentiation. In a global economy, it is harder than ever to make your company stand out from the crowd of competitors. A partnership with a professional outsourcing provider who understands business transformation outsourcing will allow you to leverage significant expertise, software and people in order to gain that edge. Comprehensive outsourcing. Companies that offer business transformation outsourcing offer a diverse range of services that meet your company’s needs at every level. Rather than having separate traditional outsourcing providers, you get everything you need under one roof, making service more efficient, communication more effective and response times more rapid. For innovative business transformation outsourcing, partner with industry leaders committed to optimising your company for success on every level. Contact us...

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South Africa reaffirmed as a prime outsourcing choice

Posted by on Oct 14, 2013 in Outsourcing | 0 comments

South Africa’s outsourcing industry received another boost in the right direction, receiving the European Outsourcing Association’s destination of the year award. This follows last year’s destination award from the UK National Outsourcing Association, showing that South Africans have a skill set that is in demand globally. Although the country is facing a skills shortage – something that is not unusual for this stage of national growth and development – call centre outsourcing is an industry that is leading the way in skills development for South African citizens. The United Kingdom in particular is an especially enthusiastic participant in offshore outsourcing, with companies like Serco establishing a call centre in Cape Town to handle a substantial 430 million pound contract. So what do South Africans have that makes us ideal for call centre outsourcing? First and foremost, we have strong cultural links with the United Kingdom. This makes adapting to overseas protocol, client and customers more fluid – allowing call centre agents to deliver essential customer service in a comprehensive, reliable and professional manner. Another factor driving this boost in reputation for high-quality call centre outsourcing is the highly competitive job market. Call centres outsourced by foreign companies are employing experienced, professional staff that are willing to fully adapt to and embrace cultural alignment training. This makes for highly effective, enthusiastic staff and considerable returns for their parent company. Talk to Effectiveness Company today for high-quality outsourcing solutions At the Effectiveness Company, we are all about taking on the skills shortage head-on to deliver enthusiastic and knowledgeable staff for all your outsourcing needs – whether you’re looking to establish a call centre in South Africa or are looking for unique Human Resources and supply chain management solutions.   As a leader in the industry, our clients are able to leverage our expertise, people, training and software offerings in order to drive sustainable measurable results. Contact us today and find out ore about our outsourcing...

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Should you outsource? 5 considerations for harnessing the benefits of outsourcing

Posted by on Oct 10, 2013 in HR Outsourcing, Outsourcing | 0 comments

In a troubled global economy, many companies look towards downsizing and other cost-saving measures – but should they rather be looking at outsourcing solutions instead? Investing in new staff and technology may seem like an unusual path to take when we’re tightening our belts, but it’s a path worth considering. Here’s why: Reduced costs. Although there are initial investment costs to consider, Human Resources outsourcing and other outsourcing solutions have been proven to reduce operational costs by significant amounts, especially when undertaken by an experienced outsourcing company. These savings can be expertly forecast and achieved through the utilization of proven methodologies in order to reflect directly on your bottom line. Free up resources. Modern HR departments take on massive portfolios in modern companies, commonly resulting in upper management becoming bogged down in day-to-day operations. With a tailored outsourcing solution, you will be able to free up your managers and executives from routine HR assignments to focus on core business functions so that you can operate more efficiently – and more profitably. Effective risk management. When you take care of all your business’s paperwork, you’re taking on all the responsibility as well. If your departments are unable to cope with day-to-day operations effectively, you increase the risks of human error. By outsourcing, you take a lot of pressure off yourself and your staff and place it on an outsourcing partner that has considerable expertise in handle these tasks efficiently. Get the staff you need, today. By partnering with a company that specialises in commonly outsourced tasks (HR, supply chain management, asset management, training and more), you will have fully-trained, responsible and knowledgeable staff on hand whenever you need them. This means that you don’t have to discover, recruit and train new staff on your on time and money. Get flexible. In tough economic times, companies need to be more flexible than ever in order to take advantage of profitable opportunities. They need innovative solutions – and they need them quickly. With an experienced outsourcing partner, you will be able to leverage their expertise and technology to act with the highest level of business agility. So, to answer the question: yes, you should invest in outsourcing – with the right partner. Contact us at Effectiveness Company today and see what the right outsourcing partner can do for your...

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Lower costs and on-demand availability are driving outsourcing uptake

Posted by on Jun 24, 2013 in Outsourcing | 0 comments

Companies of all sizes and in all industries are increasingly turning towards outsourcing services to provide the link between business strategy and business operations for several reasons. Firstly, these solutions are relatively cheap when compared to solving the company issue internally. For example, if you need a call centre, you would have to buy equipment and space as well as interview, hire and train enough people to manage it. In a few years time, you may need a far larger call centre or you might have done away with that side of your business – either way, you’re going to spend money; either on hiring more people or on equipment and space you no longer use. Outsourcing your call centre to a reputable service provider will give you the services you need without any of the hassle or commitment. They will provide fully trained, professional staff members who will seamlessly join with your company and report to you directly. Should you require more staff, they can be deployed to you to fill the demand and if the demand decreases, they can be redeployed to other companies quickly and efficiently – giving your company the flexibility to grow and change comfortably. These solutions are not simply for call centres – as demand for outsourced services has increased, so have the variety of solutions on offer. Companies who have experienced the many advantages of outsourcing to professional providers are now demanding services that range from Human Resources and back office administration to training, labour management, asset management and brand activation. They have realised that having fully trained and experienced staff on demand without having to directly interview and employ them is a truly essential element to streamlining and optimising business functions throughout the company. Outsourcing is not just about benefits to employers, it’s about driving employment. Instead of companies having to retrench or let go employees as it diversifies, employees that are contracted through an outsourcing services provider are heavily invested in tough training and then deployed to other companies where they are needed, keeping people in jobs while ensuring that they receive the best possible experience to keep them delivering the right results. The Effectiveness Company uses world-class methodology and skilled staff to ensure that clients receive sustainable, measureable results that align the company with core business goals. To find out more about our outsourcing services and how we can assist you, contact us...

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