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The value of customer service – why your staff need training

  • The Effectiveness Company
  • Customer Service
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Customer service is vital to any business that wants to achieve sustained, profitable growth – whether they are in the industry of financial services, retail, telecommunications, pharmaceuticals or even the public sector. What is unusual about customer service is that…

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Customer experience – getting it right in the store

  • The Effectiveness Company
  • Customer Experience
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Improving customer experience is something that many companies are recognising as an opportunity to help their company grow and their brand to gain valuable consumer loyalty, but what exactly does this mean? And who can benefit from this strategy? “Customer…

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Mitigate the costs and risks of employment with Labour Managed services

  • The Effectiveness Company
  • Labour Managed Services
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When you partner with a labour managed service provider, you’re not only rapidly acquiring the skills your company needs to complete vital business functions – you’re reducing the costs and risks associated with directly employing individuals. Because of the global…

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Labour managed service providers recruit, train and deploy employees for the cellular industry

  • The Effectiveness Company
  • Labour Managed Services
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Is your company struggling to find suitable candidates to fill vital positions? Labour managed services can relieve you of this time-consuming burden by taking care of the entire recruitment process, from sourcing individuals with the right attitude and equipping them…

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Research shows that Labour Managed services delivers cost savings in the retail industry

  • The Effectiveness Company
  • Labour Managed Services
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In an increasingly competitive global economy, research has shown that companies in the retail industry are turning towards labour managed services as one of the most effective means to drive down costs. Utilising this solution doesn’t mean that the quality…

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Drive performance and keep labour costs low with Labour Managed Services

  • The Effectiveness Company
  • Labour Managed Services
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Do you want to decrease your company’s labour costs while increasing performance? Labour managed services are the right choice for you. Often, companies are unable to efficiently manage certain aspects of day-to-day business because their functions are not as streamlined…

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Contact centre outsourcing: scalability with controllable costs

  • The Effectiveness Company
  • Latest News
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The number of calls a business receives on a daily basis often overwhelms business owners. By outsourcing contact centres, businesses are able to focus on managing their core business functions while ensuring their contact centre is scalable and runs at…

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Lower costs and on-demand availability are driving outsourcing uptake

  • The Effectiveness Company
  • Outsourcing
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Companies of all sizes and in all industries are increasingly turning towards outsourcing services to provide the link between business strategy and business operations for several reasons. Firstly, these solutions are relatively cheap when compared to solving the company issue…

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One size doesn’t fit all: The value of tailored outsourcing SLAs

  • The Effectiveness Company
  • Outsourcing
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You know your company and, more importantly, you know it has different needs to any other company. So, when you’re outsourcing SLAs, you need partners who will align themself seamlessly with every aspect of your business, not someone who offers…

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Companies choose outsourcing services to cut costs and achieve flexibility

  • The Effectiveness Company
  • Outsourcing
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In an increasingly competitive business environment, companies have been forced to rethink their business models. Many companies have chosen outsourcing services as a way to achieve greater flexibility and reduce costs. There are many other benefits that come with outsourcing…

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EFFECTIVENESS COMPANY

The Effectiveness Company helps clients deliver sustainable transformation, operational performance improvement and or optimization in one business unit or across the entire business through a vendor-neutral outsourcing model

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