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Customer service is vital to any business that wants to achieve sustained, profitable growth – whether they are in the industry of financial services, retail, telecommunications, pharmaceuticals or even the public sector. What is unusual about customer service is that…
Improving customer experience is something that many companies are recognising as an opportunity to help their company grow and their brand to gain valuable consumer loyalty, but what exactly does this mean? And who can benefit from this strategy? “Customer…
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In an increasingly competitive business environment, companies have been forced to rethink their business models. Many companies have chosen outsourcing services as a way to achieve greater flexibility and reduce costs. There are many other benefits that come with outsourcing…
