The contact centre manager in services and logistics will be responsible with managing and fielding queries relating to the movement of goods and materials from suppliers and manufacturers through to customers.As the contact centre manager in services and logistics, you will be tasked with planning and executing all queries relating to the purchasing, production, transportation, storage and distribution, customer service and more of the company.

Duties

  • Planning routes and load scheduling for multi-drop deliveries.
  • Booking in deliveries and liaising with customers.
  • Allocating and recording resources and movements on the transport planning system.
  • Ensuring all partners in the supply chain are working effectively and efficiently to ensure smooth operations.
  • Communicating effectively with clients and responding to their requirements.
  • Booking sub-contractors and ensuring they deliver within agreed terms.
  • Directing all transportation activities.
  • Developing transportation relationships.
  • Monitoring transport costs.
  • Negotiating and bargaining transportation prices.
  • Dealing with the effects of congestion.
  • Confronting climate change issues by implementing transport strategies and monitoring an organisation’s carbon footprint. 

Requirements

  • Tact, diplomacy and calmness, especially when dealing with tired drivers and disgruntled customers.
  • An analytic mind and good numeracy skills.
  • Excellent geographical knowledge.
  • Good people management and coordination skills.
  • Excellent financial acumen.
  • Excellent negotiation and communication skills.
  • Extensive knowledge of the transportation industry.

Good intuition to make crucial judgment calls.

Why work for the Effectiveness Company? 

The Effectiveness Company is an outsourcing/insourcing company within the business transformation outsourcing space with a deep focus on execution. In addition, we also provide consulting and labour managed services.

We offer outsourcing and insourcing services in the following areas:

  • Back Office Management
  • CRM and Field Services
  • Human Capital Management
  • Branded Academies
  • Supply Chain Management

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