The IT Technical Support will be responsible for maintaining the computer systems of the organisation, ensuring they run smoothly and providing technical support and advice to computer users.

An IT Technical Support professional will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis whilst guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, provide technical support, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties

  • Supervise junior engineering and technical staff
  • Provide technical support to office staff
  • Plan and undertake scheduled maintenance upgrades
  • Talk to clients and computer users to determine the nature of problems
  • Respond to breakdowns
  • Investigate, diagnose and solve computer software and hardware faults
  • Repair equipment and replacing parts
  • Supervise junior engineering and technical staff
  • Obtain replacement or specialist components, fixtures or fittings
  • Check computer equipment for electrical safety
  • Maintain records of software licences
  • Manage stocks of equipment, consumables and other supplies.

Requirements

  • Technical skills
  • Organisational skills
  • Interpersonal skills
  • Communication skills
  • Patience
  • A meticulous and methodical nature
  • A logical mind
  • Capable of working well under pressure
  • Enthusiasm to be continually learning

Why work for the Effectiveness Company? 

The Effectiveness Company is an outsourcing/insourcing company within the business transformation outsourcing space with a deep focus on execution. In addition, we also provide consulting and labour managed services.

We offer outsourcing and insourcing services in the following areas:

  • CRM and Field Services
  • Human Capital Management
  • Branded Academies
  • Supply Chain Management
  • Asset Management
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