South Africa’s outsourcing industry received another boost in the right direction, receiving the European Outsourcing Association’s destination of the year award. This follows last year’s destination award from the UK National Outsourcing Association, showing that South Africans have a skill set that is in demand globally.
Although the country is facing a skills shortage – something that is not unusual for this stage of national growth and development – call centre outsourcing is an industry that is leading the way in skills development for South African citizens. The United Kingdom in particular is an especially enthusiastic participant in offshore outsourcing, with companies like Serco establishing a call centre in Cape Town to handle a substantial 430 million pound contract.
So what do South Africans have that makes us ideal for call centre outsourcing?
First and foremost, we have strong cultural links with the United Kingdom. This makes adapting to overseas protocol, client and customers more fluid – allowing call centre agents to deliver essential customer service in a comprehensive, reliable and professional manner.
Another factor driving this boost in reputation for high-quality call centre outsourcing is the highly competitive job market. Call centres outsourced by foreign companies are employing experienced, professional staff that are willing to fully adapt to and embrace cultural alignment training. This makes for highly effective, enthusiastic staff and considerable returns for their parent company.
Talk to Effectiveness Company today for high-quality outsourcing solutions
At the Effectiveness Company, we are all about taking on the skills shortage head-on to deliver enthusiastic and knowledgeable staff for all your outsourcing needs – whether you’re looking to establish a call centre in South Africa or are looking for unique Human Resources and supply chain management solutions.
As a leader in the industry, our clients are able to leverage our expertise, people, training and software offerings in order to drive sustainable measurable results. Contact us today and find out ore about our outsourcing services.